Privacy Policy

CHAP Homes Division Privacy Policy is currently under review in order to comply with new Legislation coming into place in May 2018. If you require a copy of the new amended Policy to be sent to you please send a request to: This email address is being protected from spambots. You need JavaScript enabled to view it.

How We Collect Your Personal Data:

Website Use

We will collect information available to us following your visit to any one of our websites. This may include your IP Address, the method of your accessing the site, the date and time you visit the site, the pages you have visited, if you’ve arrived via another website and the address of that website. This information may be stored in the form of a cookie.

Our service providers use cookies: we use Google analytics to analyse the use of our website. This type of information is used only for statistical purposes and we hope to improve our service using this information as it gives relevant details of site traffic and usage. This information does not identify you personally.

Direct Contact For Sales Purposes

We may monitor, record and store any personal details provided when you have made contact with us either by telephone, email or in person by Site or Showhome visits.

We will use this information to provide goods or services you have requested but also for our purposes including data gathering, research, statistical analysis and surveys. The information may also be used by CHAP Homes for training, crime prevention or customer service purposes.

The information we collect is stored electronically and can be accessed by authorised CHAP personnel. We may use this information to let you know about other CHAP products, developments, events or offers which we think may be of interest to you.

We will not share any personal information provided in these circumstances with third parties and will make every effort necessary to ensure the security of it and to prevent its unauthorised access or accidental loss.

Reservation Information

Information provided by a client in order to secure a property as a Home Reservation may be shared with other professional bodies including nominated Solicitors, Sub contractors or Agents required in who can provide goods or services for the property. We will inform you of whom we may contact at the point of Reservation.

Data Retention

If you provide your details for the purposes of receiving information or updates on a specific development or home, we will hold that data as long as the development is still on sale and up to 2 years thereafter. After that period we may retain non personal details for statistical purposes.

Access To Your Data

You can ask to see any information held about you on our records at any time and you have the right to ask us to correct any information that is not accurate.

You have the right to request the removal of your information and choose not to receive any further information. You can do this by texting 'STOP' to 07825337145 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. using the subject heading 'STOP'.

Changes To Privacy Policy

This policy is currently under review and will be replaced with a new Policy in May 2018.

To request a copy of the new policy, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.